Automation of service quality control process for a construction supermarket
Automation of service quality control process for a construction supermarket
Development of an automated system for collecting customer feedback and controlling the quality of services in a construction supermarket operating in the B2B market.
Details
Project Goals:
- Automate the collection of feedback from customers after order fulfillment.
- Set up a quality control system for employees and delivery services.
- Create a transparent feedback system to improve service.
"With Bitrix24's CRM form, we were able to automate the feedback collection process and significantly improve our services."
Work progress
Step 1
Step 2
Step 3
Result
Automation of feedback collection and classification by service quality. Effective system of service quality control, which allows promptly responding to negative feedback and improving service. Increased customer satisfaction due to faster processing of customer feedback.
Do you have any questions?
Our experts are ready to answer them. Leave your contact details. We will be glad to discuss your project!
Book a consultationAre you ready to increase your income?
Increase your profits with data-driven marketing and expert guidance.
Save time with our proven solutions
Increase profits with in-house experts from your industry
Stay ahead of the competition with data-driven strategies and our expertise
Other cases
Sales “Faster. Higher. Stronger.”
<p>The client, a building materials retailer with six business lines, approached us to integrate their online sales into the Bitrix24 system to improve transparency and efficiency of all sales channels, including Rozetka and Prom marketplaces.</p>
Business process automation on “resuscitating sleeping customers”
<p>Our client, which sells building materials on the B2B market, approached us with the task of automating the process of “resuscitating” customers who have not made a purchase for more than 90 days. The goal was to ensure long-term cooperation and return dormant customers to active purchases.</p>
Automating the creation of a sale and purchase agreement for a developer
<p>Investment and development company GRAF-DEVELOPMENT, specializing in business-class residential real estate in Odessa and the region, approached us with the task of automating the process of creating sales contracts in Bitrix24. The goal was to speed up the work of managers and minimize the impact of the human factor.</p>
Website and corporate identity development for travel agency Chernobyl Global
<p>The project included the development of a comprehensive website for Chernobyl Global, an agency organizing tours to the Chernobyl Exclusion Zone, as well as the creation of the company’s corporate identity and logo.</p>
Bitrix24 for Valletta Group hotel chain
<p>Hotel chain Valletta Group, located in Koblevo, approached us with the task of optimizing the booking process and systematic collection of customer data before the start of the high season. The total room stock of the chain is 500 rooms.</p>
Automation of financial accounting in a hotel
<p>Our client conducts all work with clients in Bitrix24: the system records enquiries from all sales channels, saves contact information about the client into a single database and records the history of communications. Managers can create new bookings directly in Bitrix24, which are displayed in PMS, and vice versa, all requests from PMS turn into deals in Bitrix24. All work with transactions is done in the portal, documents and invoices are automatically generated and sent from Bitrix24.</p>
Service quality assessment system for the hotel
<p>We were approached by the owner of a prestigious hotel in Odessa with the task of automating business processes, namely the automated collection of feedback from hotel guests. Due to an NDA, the name of the company is not disclosed.</p>
Online payment invoicing system for the hotel
<p>We were approached by the owner of a prestigious hotel in Odessa with the task of automating business processes, namely, setting up and activating the possibility of payment via online links. Due to the NDA the name of the company is not disclosed.</p>
Development of corporate website and corporate identity for AutoSRS company
<p>A project to create a corporate website and corporate identity for AutoSRS, specializing in the restoration of car safety systems throughout Ukraine.</p>
Optimization of KapStore online store of home shoes
<p>Redesign of KapStore, an online store specialized in selling home shoes, to improve the user interface and increase traffic and sales in Ukraine.</p>