Automation of work of international travel agency “Chernobyl Global” on B2C market via Bitrix24
Automation of work of international travel agency “Chernobyl Global” on B2C market via Bitrix24
“Chernobyl Global” is an international travel agency actively working with tourists from different countries and using several communication channels. The project is aimed at automating the processes of receiving and processing requests through different channels.
Details
Project Objectives:
- Centralize the processing of customer requests through various channels into one system.
- Improving the quality of customer service and increasing the speed of response to requests.
- Optimization of sales and customer support department work.
"By integrating all communication channels into Bitrix24, we were not only able to significantly speed up the processing of requests, but also improve the quality of customer interactions,"
Work progress
Step 1
Step 2
Step 3
Result
Reducing the burden on employees by automating routine processes. Increased transparency of sales and support department work. Increase in the number of successfully processed requests and increase in the overall level of customer loyalty.
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